Return Policy

We want you to shop with confidence. If something isn't right, we make it easy.

Right of withdrawal (14 days)

You have 14 calendar days from receiving your order to return it with no reason required, in accordance with EU consumer regulations.

30-day NovaByte guarantee

We also offer a 30-day satisfaction guarantee: if the product arrives defective or isn't what you expected, contact us and we'll make it right (replacement or refund).

Conditions

• The product must be in its original condition, unused, and in its original packaging.
• Return shipping costs are the customer's responsibility unless the product is defective or the error is ours.

How to return an item

Email us at NovaByte01@protonmail.com with your order number and the reason for the return. We'll send you the return address and the steps to follow. Once we receive and inspect the item, we'll issue a refund within a maximum of 14 days to your original payment method.